Who are we?

Skillful Communications is a startup from New York 🇺🇸 and a proud owner of the following products: Big Interview, Big Interview Medical, and Skill.

Founded in 2012 📌, we like to think of ourselves as out-of-the-box thinkers and relentless doers on a mission to make the HR industry a little better than we found it.

Btw, we’re a profitable, bootstrapped business generating a 7-digit revenue and is trusted by 1M+ job seekers and 600+ organizations & universities worldwide.

What’s this role about?

You’ll work closely with B2B clients to support product onboarding, adoption, and growth. Our clients are primarily higher education institutions, but you’ll also have a chance to work with nonprofit organizations, government agencies, and corporate clients.

If you’re a person who is driven by customer happiness, relishes being a product expert, and understands how to build meaningful relationships, then this might be the role for you!

What you’ll do:

Onboard new customers and train staff on how to use Big Interview & Big Interview Medical effectively
Identify opportunities for onboarding efficiency, account expansion, and revenue creation within our customer base
Ensure clients accomplish their goals and move through the customer journey process
Provide customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers
Develop and nurture customers into advocates
Conduct educational webinars and outreach
Support customer service agents as needed
Conduct Annual Reviews and Account Renewals